If you're not happy with your purchase, just request a cancellation with a refund during the guarantee period and we'll give you a full refund (the 7 days are counted from the day you purchased the subscription).
This refund policy only applies to the first purchase of any plan (Beginner, Individual or Business). Any further refund requests for any plan will be considered fraudulent activity and may result in a platform ban.
Please keep in mind that once the refund is processed, your plan will be canceled immediately.
Refund processing might take up to 30 business days, depending on Tess flow + Bank/Card Operator.
To be eligible for a refund, make sure that:
It's your first purchase on any plan (Beginner, Individual or Business)
Your request is within the 7-day money-back guarantee period
If necessary, you have proof of purchase or invoice (like order number, receipt, etc.)
We also appreciate you letting us know the reason you're requesting a refund: this helps us improve our platform and services, so we can make your experience with Tess AI as comfortable as possible.
You can do it yourself inside the platform. Just go to your plan settings by clicking on "Manage Plan" and, if you meet the above rules, you can move ahead and get your refund right through Tess AI.
If you need help, you can open the chat with our automated support in the lower right corner of the screen, or send an email to our support at: suporte@tessai.io.
