If you are not satisfied with your purchase, just contact us within 7 days after your purchase (the 7 days are counted from the day you acquired the subscription) with the receipt of your payment, and we will process your request to issue a full refund.
Important:
This refund policy applies only to the first purchase of any plan (Beginner, Individual, or Business). Subsequent refund requests for any plan will be considered fraudulent activity and may result in platform banning.
Furthermore, both customers who purchase the plan with a monthly billing cycle or annual billing will be entitled to a refund.
Please keep in mind that, at the moment the refund is issued, your plan will be immediately canceled.
Refund processing may take up to 30 business days.
Am I eligible for a refund?
To be eligible for a refund, make sure that:
It's your first purchase on any plan (Beginner, Individual, or Business)
You have proof of purchase or an invoice (e.g., order number, receipt, etc.)
Your request is within the 7-day period after the initial purchase.
We also appreciate you letting us know the reason why you’re requesting a refund: this helps us improve both our platform and services to make your experience with Tess AI as comfortable as possible.
How to request a refund?
You can do it yourself from within the platform. Just go to your plan settings by clicking on "Manage Plan" and, if applicable under the rules above, you can proceed with your refund process directly through Tess AI.
Another option is to access our chatbot in the bottom-right corner and, after confirming you are a customer, just select the option "Request Refund."
You will get to the same explanation given above and can request your refund if you're within the first 7 days of using Tess.
If not, get in touch with support through the chat on the platform, and it will be reviewed by our responsible team.
We await your response and hope to assist you in the future!