Welcome to Tess AI Help Center!
We're here to make sure your experience on the platform is easy and productive. If you need support, check out the options below to get in touch with us.
Access the support chat right from the platform (icon at the bottom right corner).
Our AI is available every day, 24/7!
Give us details about your issue so we can help you faster.
2. Official Support E-mail
Send an email to suporte@tessai.io with:
Clear subject (e.g.: "Question about API integration").
Detailed description of the issue or request.
Reply within up to 24 business hours.
Go to our Help Center on the platform to find articles and videos.
Common topics:
Account setup
Agent creation
Platform areas
Use cases
4. Daily Support Lives
Join our daily lives to clear your doubts and learn more about the platform:
Time: 2:30pm (Brasília time).
Where: Tess AI's official channel (link).
Perks: Live demos, real-time questions, and usage tips.
Keep an eye on our schedule so you don’t miss out: Live Calendar
Have ready: Username, error screenshots, and steps to reproduce the issue.
Check your spam folder if you don’t hear back in time.
If it’s urgent, use the real-time chat.
We're always working to make your experience better.
If you need more help, don't hesitate to reach out to us!
