How to Access Support on the Tess AI Platform

Welcome to Tess AI Help Center!

We’re here to make sure your experience on the platform is easy and productive. If you need support, check out the options below to get in touch with us.

Main Support Channels

1. Real-Time Support Chat

• Access the support chat right on the platform (icon at the bottom right of your screen).

  

• Our AI is available every day, 24/7!

• Give us details about your issue so we can help you faster.

2. Official Support Email

Send an email to suporte@tessai.io with:

• Clear subject (e.g., "Question about API integration").

• Detailed description of your issue or request.

• Reply within up to 24 business hours.

Self-Help Resources

3. Help Center

Go to our platform’s Help Center to find articles and videos.

Common topics:

• Account setup

• Agent creation

• Platform areas

• Use cases

Cool, right? Here are some tips for efficient support:

• Have ready: Username, error screenshots, and steps to reproduce the problem.

• Check your spam folder if you don't get a reply in time.

• For urgent stuff, use the real-time chat.

We're always working to make your experience better.

If you need more help, don't hesitate to reach out to us!