Welcome to Tess AI's Help Center!
We're here to make sure your experience on the platform is simple and productive. If you need support, check out the options below to get in touch with us.
Access the support chat directly on the platform (icon in the bottom right corner of the screen).
Our team is available during business hours (Monday to Friday, from 9:30 AM to 12 PM and from 12 PM to 6 PM).
Provide details about your issue to speed up the support process.
2. Official Support Email
Send an email to cs@pareto.io with:
Clear subject (e.g., "Question about API integration").
Detailed description of the issue or request.
Reply within 24 business hours.
Access our Help Center on the platform to find articles and videos.
Common topics:
Account setup
Agent creation
Platform areas
Use cases
4. Daily Live Support Sessions
Join our daily live sessions to ask questions and learn more about the platform:
Times: 11 AM and 2:30 PM (Brasília time).
Where: Pareto's official channel (link).
Benefits: Live demos, real-time Q&A, and usage tips.
Follow our calendar and don’t miss out: Lives Calendar
Have ready: Username, error screenshots, and steps to reproduce the issue.
Check your spam folder if you don't get a reply within the timeframe.
For urgent matters, use the real-time chat.
We are always working to improve your experience.
If you need more help, don't hesitate to contact us!
