Content of the Video
Applications of Tess AI for Customer Service
- In this webinar, Jair, VP of Customer Success at Pareto, demonstrates how Tess AI can be used to enhance customer service across various sectors. Key points addressed:
Email Analysis:
- Use Tess AI to analyze email exchanges with customers and gain insights into customer satisfaction.
- Add PDFs of emails to Tess's knowledge base for analysis.
Creation of FAQs:
- Utilize Tess AI to generate FAQs from the content on your website.
- Customize the FAQs with specific information from your company.
Content Generation:
- Create articles and content for your website or help center using Tess AI.
- Use knowledge bases to train the AI with your style and specific information.
Transcription and Summary of Meetings:
- Use templates to transcribe meeting audio stored on Google Drive.
- Generate meeting minutes from the transcriptions.
NPS Analysis:
- Use templates to analyze comments and scores from NPS surveys.
- Obtain insights into positive and negative points and recommendations for improvement.
Translation and Multilingual Support:
Use Tess AI to translate responses and content into different languages.
Case Prioritization:
Utilize AI to prioritize complaints or leads based on specific criteria.
Important Tips:
- Customize the prompts and templates to your specific reality.
- Explore the Tess AI Marketplace to find ready-made templates.
- Create your own templates in AI Studio to automate recurring tasks.
- Use creativity to adapt Tess AI functionalities to your specific needs.
- Explore the various possibilities of Tess AI to improve your customer service and optimize your processes!