If you're not happy with your purchase, just contact us within 7 days after your purchase (the 7 days are counted from the day you got the subscription) with your payment receipt and we'll process your request for a full refund.
Important:
This refund policy is only for the first purchase of any plan (Beginner, Individual or Business). Any further refund requests for any plan will be considered fraudulent activity and can result in a platform ban.
Also, both customers who purchased the plan on a monthly billing cycle or annual billing are eligible for refunds.
Please keep in mind that when a refund is made, your plan will be canceled right away.
Refund processing can take up to 30 business days.
Am I eligible for a refund?
To qualify for a refund, make sure that:
This is your first purchase on any plan (Beginner, Individual, or Business)
You have proof of purchase or invoice (like order number, receipt, etc.)
Your request is within the 7-day period after the initial purchase.
We also appreciate you letting us know the reason why you're requesting a refund: this helps us improve both our platform and our services to make your experience with Tess AI as smooth as possible.
How to request a refund?
You can do this yourself right inside the platform. Just access your plan settings by clicking on "Manage Plan" and, if you meet the above rules, you can go ahead with your refund process straight through Tess AI.
Another option is to access our chatbot in the bottom right corner and, after confirming you're a customer, just select the "Request Refund" option.
You'll get to the same explanation as mentioned above and you can request your refund if you're within the first 7 days of using Tess.
If you aren't, get in touch with support through chat on the platform, in this case our team will review it.
We're waiting to hear from you and hope we can help you in the future!