The Data Controls area brings together everything you need to know about Tess AI’s security, privacy, and availability. Here you can access the Trust Center (with certifications and policies) and the System Status (real-time uptime and incident monitoring).
Where to find it (how to access)
Click the user icon in the bottom left corner
Go to Settings
In the sidebar menu, click Data Controls
What you’ll find in this area
Trust Center
The Trust Center consolidates Tess AI’s security practices and certifications into five main pillars:
Infrastructure Security (Segurança de Infraestrutura): Protection of the servers and environments where Tess operates, access controls, redundancy, backup and disaster recovery, etc.
Organizational Security (Segurança Organizacional): Internal security governance policies, audit processes and ongoing review, etc.
Product Security (Segurança do Produto): Secure development practices (secure coding, code review, vulnerability testing), security updates and patches, among others.
Internal Security Procedures (Procedimentos Internos de Segurança): Threat monitoring routines, incident response and others.
Data and Privacy (Dados e Privacidade): Compliance with LGPD, GDPR and other data protection laws, policies for data collection, storage, use and disposal, among others.
Why access the Trust Center?
Transparency: see how Tess protects your data and operations
Compliance: useful for internal audits, information security, and regulatory compliance
Trust: essential for IT, security, legal, and privacy teams that are evaluating or already using Tess
System Status
System Status shows, in real time, the operational health of the Tess AI platform:
Current uptime (service availability)
Ongoing incidents or recent history
Performance of APIs and main features
Why check System Status?
If you’re dealing with slowness or an error, you can check if it’s a general or local problem and get transparent visibility into incidents (start, resolution, impact).
In short, Data Controls guarantee full transparency on how Tess protects your data (Trust Center) and keeps the platform running with high availability (System Status).
Access it anytime you need to prove security, assess compliance, or check if there’s any ongoing incident.
