If you're not satisfied with your purchase, you can request a cancellation with a full refund within the 7-day warranty period. This period is counted from the day you purchased the subscription.
What you need to know
Applies only to the first purchase
This refund policy is only valid for the first purchase of any plan available at the time of subscription. Subsequent refund requests for any plan will be considered fraudulent activity and may result in a ban from the platform.
Immediate plan cancellation
At the moment the refund is processed, your plan will be canceled immediately.
Refund processing time
Processing can take up to 30 business days, considering the Tess + bank/card operator flow.
Am I eligible for a refund?
You’re eligible if:
This was your first purchase on any active plan
Your request is within the 7-day guarantee period
If needed, you can provide proof of purchase or invoice (order number, receipt, etc.)
You can request the refund directly through the platform:
Go to your Subscription settings
Click on “Cancel My Plan”
If the request fits the rules above, follow the refund flow inside Tess AI and your refund will be approved automatically.
Check out the process below:
If the warranty period has passed, the subscription will be scheduled to cancel at the end of the contracted cycle!
If you have any trouble with the process send an email to support@tess.im. (human support on business days).